Impact of Quality Change Management on Project Performance in Civil Engineering Projects in India
DOI:
https://doi.org/10.5281/8neq2j44Keywords:
Construction Management; Quality Assurance; Construction Sector; Factor Analysis; Construction Productivity; Relative Importance Indices.Abstract
One of the primary objectives of quality management is to eliminate non-conformance, which can be achieved through effective project oversight and supervision. High standards of quality not only enhance productivity but also help reduce costs, ultimately strengthening an organization’s competitive advantage. This study aims to investigate the impact of quality management practices on the performance of construction projects within the Indian industry. Numerous researchers have sought to identify factors influencing construction project outcomes. In this study, a structured questionnaire was distributed to a diverse group of industry professionals, including architects, engineers, consultants, developers, and researchers. A total of 152valid responses were collected. Respondents were asked to rate various aspects of quality’s influence on project performance using a five-point Likert scale. To prioritize the factors, the Relative Importance Index (RII) was calculated for each element. Factor analysis revealed three main components that together explained 62% of the observed variance. The findings indicate that the most significant project aspects affected by quality management are the rate of rework, overall project performance, cost, safety, labor productivity, and profitability, with RII scores of 0.85, 0.82, 0.78, 0.76, 0.75, and 0.74, respectively.
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